What is telematics?
Very simply, telematics means sending computer based information over long distances. We use telematics technology to help you save money.
What is the telematics box?
The telematics box is the box that we install in your car. Also known as a ‘black box’, this device enables us to accurately monitor your driving trends and send you feedback on how you are driving.
How does it work?
The telematics device is hard-wired to your vehicle and will monitor several aspects of your driving including speed, braking, acceleration, cornering, quick changes in direction, type of road, time of day and total miles travelled. Should the device detect aggressive acceleration, braking, cornering or excessive speed an alert is sent to us to notify us of the “event”.
What if I exceed the speed limit?
There are excessive speed conditions which may/will result in cancellation or financial penalties. Firstly, if the vehicle goes over 100mph and secondly if the vehicle goes over 50% of the speed limit in 20, 30, 40 or 50mph limits and/or if you excessively speed in a 60 or 70mph limit. i.e. 10 % or more.
Can the telematics box be fitted to all cars?
Yes, fitting the box is simple, it gets installed by an approved mobile fitter and generally takes less than an hour.
When is the box installed?
It’s installed within the first 14 days of the policy becoming active, however your policy excess will be doubled until the box has been fitted. Fitting can take place Monday to Friday, between 8.30am and 5.30pm and on Saturdays between 8.30am and 4.30pm. We will call to arrange the appointment at a convenient time to suit you.
What does the telematics box look like and where does it go?
The telematics box is roughly the size of a smart phone and is fitted out of sight, usually behind your dashboard, it has no effect on the general operation of your car.
If i was involved in an accident and the telematics box was damaged, would i have to pay for another one?
In most cases the telematics box is fitted behind the dashboard and therefore it is very unlikely to be damaged in a minor crash. However, if the box was damaged, it is unlikely you would have to pay for a replacement, as the cost of the new box would be covered by the insurance as part of the claim.
What happens if i forget to take my documents with me to the fitting?
To prevent us cancelling your policy unnecessarily, please contact us on 0333 366 0052 as soon as the box has been fitted. You’ll then need to send the outstanding documents within a week by one of the following ways:
Post: 2 Saddlers Court, Oakham Office Park, Oakham, Rutland, LE15 7GH.
Please include your name and reference number on the top right hand side of the documents. You do not have to send originals – copies are fine!